How do I register myself?
To use all the functions of the online store and place orders, you must provide your email address and define a password to create a customer account. You can also log in using your Facebook account.
I've lost my password
On the login page, you can click on the link "Forgotten password?". Enter the email address you used to register on our website. You will receive your new password by email. For your security, you can then change this password in your account.
How to access my invoices / order details?
In the tab "History and details of your orders", you can consult the status of your order, your history of previous orders as well as your invoices. For your invoice, by clicking on "see invoice" you can open it and print it.
How can I recover my personal data?
At any time, you have the right to recover the data you have provided on our site. In the tab "My personal data" click on "Export my data" to automatically download a copy of your personal data in a pdf or csv file.
I want to rectify my data or delete my account?
You have the right to modify any personal information on the "My Account" page. For any other request you may have regarding the rectification and / or deletion of your personal data, please contact us via our contact form (link). We will review your request and respond as soon as possible.
I want to receive Sidas news and offers
You can subscribe to our newsletter at the bottom of this page.
From which country can I order?
Please refer to our shipping policy.
What are the shipping fees?
Please refer to our shipping policy.
How can I track my order?
When your parcel leaves our warehouse, we will send you a shipping confirmation by e-mail. In this e-mail, a link will allow you to track your package online. You will be able to check the status of your order at any time on your account.
What is the delivery time?
It usually takes 2-3 business days after the confirmation of your order.
What are the different payment methods?
Payment for the Products is by credit card (Visa, MasterCard, American Express) or PayPal.
How can I cancel my order?
Quickly contact our customer service by phone on +33 4 76 67 71 69 or via our instant messenger or by filling in our contact form specifying as object "order".
Our opening hours: Monday, Tuesday and Thursday: 10:30 to 12:30 / 14:30 to 17:00 - Fridays: 10:30 to 12:30 / 14:30 to 16:00
What is the repayment period?
We refund products within 30 days after the date of receipt of your products on our premises. Products must be clean, unworn, unwashed and returned in their original packaging with the label and proof of purchase.
Credit Card: refund on the account of the same credit card used at the time of payment.
PayPal: refund on the PayPal account used at the time of payment.
How do I choose my insole size?
Please refer to the size guide on the product sheets. When you are between two sizes, for example 41.5, we advise you to take the size above (42-43), as our soles cut out, so you can adjust the size perfectly.
How do I cut my insoles?
You can find a detailed guide here.
Can I wash my insoles?
You cannot machine wash the soles. However, you can brush them with soap and leave them to dry in the open air or with our shoe dryers. Be careful not to put them on a radiator to avoid damaging them.
How do I know what type of foot I have?
3Feet insoles adapt to three types of arch: hollow foot / normal foot / flat foot.
To find out what type of foot you have, you can do a simple test: get your feet wet, walk on a mat and compare the trace directly by referring to this page.
What is GEL technology?
‘Dynamic cushioning gel concept’ developed by Sidas: a network of gel micro-bubbles placed in the impact zone gradually deforms under impact, providing exceptional dynamic cushioning.
What is 3D technology?
Already pre-moulded, 3D insoles and sandals ensure ultimate comfort thanks to their 3D construction. This shape supports the foot and aligns the body for optimum foot stability and comfort.
What is 3Feet® technology?
Feet can be differentiated in three ways: shape, movement and pressure. They can generally be grouped into three categories, each with specific needs: high arch feet - medium arch feet - low arch feet. The 3Feet® biomechanical construction is adapted to the three different types of arch.
What is FlashFit™ technology?
Flashfit™ technology customises your insoles by 75%, in just a few minutes. Using pre-shaped insoles, the specialist heats them and adapts them to your feet. Only part of the insole can be fully customised to your foot, the other pre-shaped part does not vary during the heating process. With Flashfit™ insoles, gain power, control and comfort.
What is Custom technology?
Custom technology customises your insoles 100%. Starting with a flat insole, the professional will first heat and then mould it. Positioned on your footprint, the Custom insoles follow the shape of your feet to give you optimum wellbeing.
What is Synergyfit technology?
Unique, they meet the need you are looking for and will adapt perfectly to your feet to have a perfect fit between them and your shoes.
The SYNERGYFIT™ :
- is made up of ‘PURE’ socks, meaning there are no seams, no thread residue inside to benefit from a perfect connection with your soles and shoes.
- meets a range of specific needs for skiing: warmth, comfort, protection and compression.
- comes in different thicknesses to manage the space available in your boots.
Find out more on this page.
